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Data Center Logistics Team Manager

Responsibilities:

Role Responsibilities

    • Oversees daily management of staff
    • Provides direction, instructions and guidance to team members to ensure achievement of Service SLA & standards
    • Develop an operational team strategy to achieve Service Standards & SLA KPI s
    • Communicate clear instructions to team and seek collaboration of team members
    • Monitor team members' performance to identify training & development needs
    • Provide on the job coaching to aid team development
    • Manage team capacity & utilization for assigned tasks during normal operations
    • Manage team PTO allocation and required PTO cover
    • Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews

Service Management

    • Manage the flow of day-to-day operations
    • Principal duties in support of DC operations including but not limited to
      • receiving, storing, and shipping materials
      • Maintaining strict inventory control
      • Ensuring accurate and timely shipments and receipts
      • Maintaining accurate records and metrics; audits as necessary
      • Assists in monthly and/or annual physical inventories; provides inventory reports
    • Create weekly reports on team performance and SLA achievements
    • Provides explanations for operational insight into performance results
    • Develops and executes the continuous development of operational services & procedures on site.
    • Keeps a strong working knowledge of all operating systems pertaining to the work area

Client Relationship Management

    • MPOC for all site IBOS related queries
    • Client IBOS contact for queries and escalations
    • Weekly Service Review with Client
    • Point of contact for Regional Service Delivery Manager
    • Provides operational knowledge & insight to SDM

Program Management

    • Site lead for Health & Safety development & execution
    • Site lead on Risk Management & operation of Risk Register
    • Site Lead on development & execution of standard working procedures & best practice

Qualifications

  • Proven work experience as a team leader or supervisor
  • Degree in Management or training in team leading is a plus
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Ability to work independently and as a member of various teams and committees
  • Decision-making skills with an ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Analytical knowledge of performance metrics
  • Strong inventory management control skills
  • Knowledge of warehouse operations best practices is an advantage
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Proficient in Windows based programs, Good PC skills, especially MS Excel
  • Ability to understand any and all health & safety requirements and cautions
  • Ability to perform the physical labor is a must
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
  • Able to safely lift and move a minimum of fifty (50) pounds
  • Able to stand the duration of the shift


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